Return Policy

All natural wood products come with instructions for care and cleaning. It is the customer's responsibility to follow these instructions to ensure the product is properly maintained.

All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase.

If any item that is claimed to be defective within this time, 20 WOODWORK will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.

No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed or custom-built supplies or equipment.